How to Buy
Find a product, get to know the seller, then agree on price and delivery directly with them.
On this page
How to buy, step by step
Find a product
Type in the search box, open Categories, or look at the producer map. Use the Location filter to find sellers near you.
Check the product and the seller
Look at the photos, description, stock, price per unit and location. Open the shop page to get to know the seller: badges, how long they have been on Terpusat, their other products and their posts.
Contact the seller
Tap Contact on WhatsApp. A message with the product name and link is ready; add the quantity, your location and any questions. If there are marketplace links, you can also buy there.
Agree on price, payment and delivery
Everything is agreed directly with the seller. Terpusat does not process payments and never holds your money.
Receive and check the goods
Check the condition of the goods when they arrive. For live animals, check their health and paperwork before the handover.
Understanding prices
- Price per unit. A price always comes with its unit, for example per head, per kg or per 50 kg sack.
- "from Rp…" means the product has several price options (for example retail and wholesale); the lowest is shown.
- Contact for price means the price is set when you talk to the seller, for example depending on an animal's weight.
- Member prices only appear after you sign in.
- Shipping is not included unless the seller says so.
Prices are in Indonesian rupiah (Rp).
Getting to know sellers
- The Terpusat Official Store is run by Terpusat itself.
- Verified means the Terpusat team has checked the seller's identity and business.
- The shop page shows the business location (district or regency/city), when the seller joined, social media links and the seller's latest news.
Tips for trading safely
Watch out for scams
- Do not transfer money to an account in a different name from the seller without a clear explanation.
- Be suspicious of prices far below the market, or sellers who push you to pay right away.
- Never share an OTP code, PIN or password with anyone.
For peace of mind
- Ask for recent photos or videos of the product, especially for live animals.
- If possible, see the goods in person or pay on delivery (COD).
- For live animals, ask for an animal health certificate and, for shipments between islands, quarantine documents.
- If you want payment protection, buy through the marketplace link the seller provides.
- Keep records of your chats and payments.
If something goes wrong
First try to settle it with the seller. If the seller cannot be reached, the product is not as described, or you suspect fraud, report it to our team through the Terpusat Official Store with the product link and your chat records. The team can take products down and suspend shops that break the rules.
Because the sale happens directly between buyer and seller, Terpusat cannot refund payments. For suspected crimes, also report to the authorities.