Help Centre
Short guides to buying, selling and using the feed tools on Terpusat.
On this page
For buyers
Do I pay through Terpusat?
No. Terpusat puts you in touch with the seller. Price, payment and delivery are agreed directly with the seller on WhatsApp, or through a marketplace the seller links to. Read our tips for trading safely.
How do I contact a seller?
Open the product page and tap Contact on WhatsApp. WhatsApp opens with a message that already contains the product name and link. If the seller lists links to Tokopedia, Shopee or another marketplace, you can also buy there.
Why are some prices not shown?
Sellers can choose Contact for price (for example for live animals priced by weight), or show certain prices to members only. To see member prices, sign in first.
What do the Verified and Official Store badges mean?
Verified means the Terpusat team has checked the seller's identity and business. The Terpusat Official Store is run by Terpusat itself. Badges help, but always check the product before you pay.
How do I find products near me?
Use the Location filter on the search or category pages, or look at the producer map on the home page to find shops by regency or city.
For sellers
How much does it cost to sell on Terpusat?
Nothing. There is no fee to open a shop or publish products, and no sales commission.
Who can sell?
Farmers, livestock keepers, fish farmers and businesses that supply them (feed, seeds and stock, fertiliser, equipment) from anywhere in Indonesia. Make sure your products follow the Product Policy.
Can a team run a shop together?
Yes. Invite members by email and give them the Admin, Editor or Viewer role. See Invite your team.
Why is my product not showing, or why was it taken down?
A product only appears once it is published (at least one photo and a price, or "Contact for price"). Products that break the Product Policy can be taken down by the Terpusat team, and suspended shops are hidden from the marketplace.
How do buyers contact me?
Through the WhatsApp button on your product pages, which goes to the WhatsApp number in your shop profile. Make sure the number is active. You can also add links to the same product on other marketplaces.
Feed calculator and feed library
How accurate is the nutrient data?
Every value comes from published composition tables and research, with the source shown. The data is still labelled Beta because it has not yet been reviewed by a nutrition expert, and real ingredients vary. Use it as a guide, not as a replacement for advice from a veterinarian or animal nutritionist.
Can I use the calculator without an account?
Yes. You only need to sign in to save and share formulas.
Which animals are supported?
Goats and sheep, cattle, poultry and fish, with nutrient targets per stage (for example growing or fattening).
Account and community
Which account do I sign in with?
Terpusat uses Devetek accounts. If you already have a Devetek account, you can sign in straight away.
Can I post on behalf of a shop?
Yes, if you are the Owner, an Admin or an Editor of that shop. Choose the shop when you write a post in the Community.
How do I report a post or product that breaks the rules?
Contact our team through the Terpusat Official Store with a link to the post or product. The team will review it and can hide the post or take the product down.