Terms and Conditions

General terms

These Terms and Conditions govern your use of the Terpusat website and all its features ("Terpusat"). By using Terpusat, you are deemed to have read, understood and agreed to these terms. If you do not agree, please do not use Terpusat.

• User: anyone who accesses Terpusat, with or without an account.
• Seller: a user who opens a shop or is a member of a shop's team.
• Buyer: a user who searches for or contacts sellers to buy products.
• Content: text, photos, products, posts, comments and formulas uploaded by users.

Accounts

• You sign in to Terpusat with a Devetek account and are responsible for keeping it secure.
• The information you enter, including your shop details, must be accurate and up to date.
• You are responsible for all activity carried out through your account, including by shop team members you invite.
• You must be legally able to enter into transactions, or be accompanied by a parent or guardian.

Terpusat's role

Terpusat is a platform that connects buyers and sellers and provides a community and feed tools. Terpusat is not a party to transactions between buyers and sellers: we do not process payments, hold funds or arrange delivery, and we do not guarantee the quality, safety or legality of products offered by sellers — except products sold directly by the Terpusat Official Store.

Seller obligations

• Offer products that comply with the Product Policy and the law, including any permits required.
• Show information, photos, prices and stock that are accurate and not misleading.
• Use an active WhatsApp number and respond to buyers properly.
• Take full responsibility for products, transactions, delivery and buyer complaints.
• Make sure shop team members follow these terms.

Buyer obligations

• Check the product and the seller before paying, and be careful of fraud.
• Trade in good faith and do not misuse sellers' contact details.
• Understand that the sale is agreed directly with the seller.

User content

You keep ownership of the content you upload, and you grant Terpusat a non-exclusive, royalty-free licence to store, display and promote it on Terpusat and its official channels. You confirm that you have the right to that content.

Content must not:

• contain fraud, false information or spam;
• insult, threaten or spread hatred based on ethnicity, religion, race or group;
• contain pornography, violence or encouragement to break the law;
• infringe copyright, trademarks or other people's rights;
• share other people's personal data without permission.

Feed tools

Feed ingredient data and feed calculator results are estimates based on the sources cited and are still labelled Beta. The results are guidance and not a substitute for advice from a veterinarian or animal nutritionist. Feeding decisions remain the user's responsibility.

Moderation

To keep Terpusat safe, the Terpusat team may hide posts or comments, take products down, suspend shops or restrict accounts that break these terms or the Product Policy, with or without prior notice.

Limitation of liability

Terpusat is provided "as is". To the extent permitted by law, Terpusat is not liable for losses arising from transactions between users, user content, use of the feed tools, or service interruptions. We work to keep the service running but do not guarantee that it will always be available without interruption.

Intellectual property

The Terpusat name, logo, design and software belong to Terpusat and are protected by law. Feed nutrient data is compiled from the sources cited; the rights to those sources remain with their owners.

Privacy

We only show a shop's location down to the district or regency/city, unless the seller chooses to show the full address, and we never show WhatsApp numbers as text. How we handle personal data is explained in the Privacy Policy.

Changes to these terms

We may change these terms at any time. The latest version is always available on this page with its effective date. By continuing to use Terpusat after a change, you are deemed to accept the new terms.

Governing law

These terms are governed by the laws of the Republic of Indonesia. Disputes are first settled by deliberation (musyawarah); if no agreement is reached, they are settled by the competent court in Indonesia.

Contact us

Questions about these terms can be sent through the Terpusat Official Store or the Help Centre.